Citibank Consumer Loan Complaint

Citibank Consumer loan department,

Installment loan Shopping for a loan or lease Illinois

Hello, In 2008 I went to Best Buy and ended up signing for their My Best Buy Card '' and Best Buy Master Card. Recently while taking a closer look to my finances I realized that they had been charging me with something call Debt Protection ''. I tough that high payments for years were for a high APR. I never signed for that


paying for years at least is a - what I want back. Then I called again asking for proof that I had signed for the program. 30 Days later I got another letter with no proof and they were giving me back $15.00. Then I call again and they simply told me that they were going to request again proof but is just simply a fraud. I politely asked to speak with someone who could escalate my claim, but the representative told me thats all they can do is send requests and wait. He told me there is no other department or phone number he can refer me too. This is very frustrating. What can I do? I am a very responsible person, I pay my cards every month on time. I am not - those who want to get out of the deal. I just want what is fair, I am paying for stuff that I bought with high APR because that was the deal '' and what I signed for, but is very frustrating to see that they take advantage and charge you with fees for something that I never agreed. I have been dealing with this for months and no resolution with them. Whats my next step. Thank you.