GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Delinquent account California

I have some issues regarding my Amazon Store Card account, I was hoping that someone would help clear-up : In -/-/- after using the same password when logging into my online account since I first opened my account, my password no longer worked. I called customer service about this so I could make a payment, they said they had my bank account info and would process a payment. I also asked for a replacement card at that time. Unbeknownst to me, my -/-/- payment which I made online had not been credited! Then later in -/-/-, I received a letter that said my account was delinquent, to my great surprise. Now both of my last - payments made failed on their end and my account was n't credited! So I sent a personal check payment along but did n't have time to call because I was going to be out of town for awhile. On - -, I had time and called customer service again, my first - attempts I was hung-up on after holding for very long times. After a hour of trying to speak to a rep, I was finally successful and got to speak with - about


me access my online account and told me I had n't been charged any online late fees and that I was in good standing. - also said she would send me the replacement card I had n't received from my last request. On - -, I called customer service again because my new password was n't working again and I was unable to access my account. I again had to request a replacement card because I still had n't receive one since the last - requests. Once online I now could n't view all of my previous statements, even though I was always able to in the past. Of greatest concern is that in -/-/-, I received a copy of my credit report and saw that Synchrony Bank reported me as delinquent past - days in -/-/-. This is unfair considering my attempts to make payments and access my online account failed due to problems at Synchrony Bank. I ask that Synchrony Bank fix this and remove this blemish off of my credit report immediately. Overall the experience recently with SB bank has been very disappointing, frustrating, and time consuming. I never had problems with this account before Synchrony Bank took over my account from GE. I look forward to hearing from someone from Synchrony Bank regarding the negative mark left on my credit report.