JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Billing disputes New York

I paid for a wedding vendor to provide a service during my wedding, which she failed to do. I have an email from that vendor agreeing to give me a FULL refund and since she did n't have my credit card information on file, she suggested filing a dispute with Chase to get my money back. I filed this dispute with Chase in -. It 's now - and Chase is still looking into it ''. They have the email with the vendor telling me to both file a dispute with Chase and that she agreed to a FULL refund. The way Chase is behaving is ridiculous- They have everything they need and and they 're keeping my funds for an unnecessarily long time. They need to get their act together. The vendor is not disputing this charge back, and there is no reason why they should n't give my back my money.