PayPal Credit Card Complaint

Billing disputes

PayPal Credit card department,

Billing disputes North Carolina

I was enrolled in a Paypal Credit Program without my knowledge. After receiving a paper statement in - I immediately submitted a complaint to PayPal about the fees and charges and within - payments paid the entire balance, excluding these fees. After receiving a no response regarding my request I contacted customer service via phone and was advised a - time waiver of approximately $35.00 would be issued but PayPal credit refused to waive all charges in excess of $100.00. Likewise I was informed that I could not speak to a supervisor because they do not take calls. Subsequently I have no other course of action other than submission of a complaint via CFPB.

PayPal customer in North Carolina
Jun 25, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

Consumer disputes how PayPal handled their complaint

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
PayPal
PayPal

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