PayPal Credit Card Complaint

Billing disputes

PayPal Credit card department,

Billing disputes North Carolina

I was enrolled in a Paypal Credit Program without my knowledge. After receiving a paper statement in - I immediately submitted a complaint to PayPal about the fees and charges and within - payments paid the entire balance, excluding these fees. After receiving a no response regarding my request I contacted customer service via phone and was advised a - time waiver of approximately $35.00 would be issued but PayPal credit refused to waive all charges in excess of $100.00. Likewise I was informed that I could not speak to a supervisor because they do not take calls. Subsequently I have no other course of action other than submission of a complaint via CFPB.

PayPal customer in North Carolina
Jun 25, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

Consumer disputes how PayPal handled their complaint

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints4/20135/20137/20138/20139/201310/201311/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20155/20156/20157/20158/20159/201511/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalBilling disputes59.4%33.3%7.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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