Bayview Loan Servicing, LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Bayview Loan Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Virginia

My late mother and I are Borrowers on a - - - home mortgage loan. We signed loan adjustment agreement documents to modify my loan agreement with Bayview Loan Servicing , LLC, in -/-/-. My mother passed away suddenly in -/-/- In, -/-/- I signed loan adjustment documents and forwarded all of the requested information and my mothers death certificate, via mail and facsimile ; still, as of today, the loan has not been converted to the new loan terms. I have been attempting to work with Bayview Loan Servicing , LLC to modify the loan terms, with - - - Bank due to my mothers untimely passing and changes in my finances and my ability to continue to make the loan payments under the original loan. On -/-/-, Bayview Loan Servicing , LLC, sent me another permanent loan modification agreement that would take effect upon completion of the Stipulation Agreement. I signed and sent that agreement back to Bayview Loan Servicing , LLC, on -/-/-, I made timely loan payments under that agreement, but Bayview did not change the loan terms. Bayview still has the original loan terms - payment, rate, etc. ) in its system. I received notices


that the loan was in a modification and that I was to ignore the pre-foreclosure notices and continue to make payments under the modification agreement. I have been sending in mortgage payments since -/-/-, I was told by the asset manager that they were in the process of converting the loan terms. While this is all going on, Bayview was reporting to the - major credit reporting agencies that I was delinquent on the loan. I am now leaving in fear that Bayview Loan Servicing , LLC, is going to foreclose on my home. I have been making timely payments to prevent foreclosure proceedings and I have complied with all the loan terms I have agreed to. Still, they want to take my home and I am not sure how to - this But, I do know that i should not have to leave in fear of being homeless, when I have done everything I was asked to do - times now over the course of a year.

Bayview Loan Servicing, LLC customer in Virginia
Jun 24, 2015

* Source: CFPB Complaint Database

Bayview Loan Servicing, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bayview Loan Servicing, LLCComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bayview Loan Servicing, LLCLoan modification,collection,foreclosure5.1%90.6%0.2%1.7%2.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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