JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Georgia

This is to complain a business practice for the mortgage lender of JP Morgan Chase Bank at - GA -. The agents are - (NMLS ID -) and his managers.On -/-/-, I filed a mortgage loan application to the JP Morgan Chase Bank for purchasing a condominium at the Art of Foundry, a well-known large complex located in -, with expected closing date of -/-/-. I got the loan approved by Chase with interest rate quote of 3.375% for 15 years at zero loan discount point.On -/-/-, I inquired - again to make sure all the paper work is ready for closing. - confirmed the final approval and quoted the same interest rate at 3.375% for 15 years but a slight discount point of -. I also asked - to watch the rate for me and inform me when the rate is low. However, I never heard from him afterwards. In the week of -/-/-, I tried to contact him several times to lock the


of a HOA insurance policy. So he switched to a private portfolio loan with much higher interest rate and much higher discount points. He wanted to overcharge me extra - discount points for the same loan at 3.375% rate. If at zero discount point, the rate will be sky-rocketed to 4.5%. I was stunned with the last-minute hack. I tried to negotiate with the Chase management for a lower rate or lower discount points, but they rejected it. I feel I was hijacked. I don't know what to do. I don't have any good options, no time to find another lender, no time to work out the HOA issue, and no time to close the condo timely. My complaint is this. I gave Chase more than enough time (2 months) to process my loan. Chase is responsible for due diligence to make sure that everything is okay, and inform me early if anything wrong. Instead, even though I asked them, they failed to notify me. Moreover, they are not willing to address the mistake they made. I believe this is a bad business practice. It hurts Chase's name and credibility. More importantly, I have to suffer a great loss because of it.Please help me to resolve this issue.