Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

We had a terrible experience with Wells Fargo fraud protection. They did not protect us AT ALL. In -/-/2015, my husband and I accidentally wrote and mailed - rent checks to our landlord, - each. We notified them and asked them to cancel the - check when they received it, or to hold it until next month. On -/-/2015, I viewed the checks online. - had been withdrawn from our account. I noticed that - had been altered. The payee name had been changed from our landlord's to a name that was unfamiliar to us. Our landlord informed us that they never saw the - check, and that they were also unfamiliar with the altered name. I called our bank, Wells Fargo, on -/-/2015 to report the fraud. I called again to check the status of the claim on -/-/2015. We also reported the fraud to the - Police Department and were assigned a case number. We were given a claim # by Wells Fargo and submitted an affidavit to them on -/-/ Wells Fargo did NOT return - to our account. We were told that the bank that cashed the check was responsible for restitution, and that we had to wait for Wells Fargo's claims department contact them and obtain the money from them. We were told that this process could take a couple of months. Every month, we called to follow up, and Wells Fargo kept telling us the issue had not been resolved yet. Finally, we called Wells Fargo on -/-/2015 and they told us that the claim had been closed in -/-/- (they made no attempt to contact us about it) and they would be unable to restore the - to our account. We are extremely disappointed in Wells Fargo's fraud protection policies and will be moving to another bank soon. We do not feel valued as their customers. We have been telling our friends and family about the situation to warn them not to choose Wells Fargo as their bank.