Regions Bank Account Or Service Complaint

Regions Bank account or service department,

Checking account Account opening, closing, or management Florida

Back ground info - several months ago I signed for a loan with a friend because she had no credit, she was with REGIONS BANK and her banker told me I would have to add myself to her checking account so we could receive the loan for her. I did so and for several months she paid as agreed. In -/-/- she closed her account without notifying me. Current information - I have dealt with the local bank on - - in - Florida the last several months. 1 ) On - -/-/- while visiting the bank I spoke to one of the officers and he suggested that I deposit the sum of $50.00 into a new bank account with them and that I could just transfer the payment from my current credit union each month to make the balance of the loan payments. 2 ) On -/-/- I received a letter from the Social Security Administration informing me that


the bank did it for me. 3 ) I then proceed to the Regions Bank in - FL and demanded them to explain what was done. I was informed by the bank manager that the only way that the change could have occurred was if I had done it myself or the Social Security office was called while I was at the bank and I told them to do it. I DID NOT EVER CALL, CONTACT, OR REQUEST THE CHANGE BE MADE. The bank manager stated there was NO OTHER WAY it could be done that it was not in the scope of the bank. But clearly IT HAS BEEN DONE BY THEM, and someone is not owning up to this theft of my information. 4 ) On Thursday - - the bank manager called Social Security on my behalf while I was in the office after some great deal of time she and the person on the other side of the phone were able to determine that I HAD NOT MADE ANY CALLS and that the transfer was done by computer. The bank manager was given a number to call - for the - - - - office. they were to have returned her call in - hours that time ran on Friday -/-/- and it is now Monday - - at - - with no response from the bank. 5 ) This is causing a great hardship on me because I live on a limited income and ALL of my bills are auto deducted from my bank account at my credit union. 6 ) I have also checked with my credit union and they report that they did not move the Social Security account either. 7 ) Finally I was informed that the Regions Bank account was free and that they would supply me with a debit card in case I I decided to use the account for anything else in the future or if I decided I wanted them to become my primary bank, Of which I informed them I had no intention of doing so that the account was only to be a convenience so as to make the payments. I ELECTRONICALLY signed for the account. At NO TIME was I shown the screen the bank officer was typing on or what i was signing for. In fact it was NOT until I received the notice from Social Security that I read the paperwork that was handed to me on the way OUT OF THE BANK that showed there is an $8.00 per month charge just to have the account. I feel this is a breach of security and identity theft by the REGIONS BANK and they do not want to take responsibility for it as proved by the branch manager stating they had no control of the information that was transfer to Social Security and trying to tell me it is MY FAULT