First Citizens Mortgage Complaint

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker

First Citizens Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker South Carolina

I obtained a 30 year variable conventional mortgage from First Citizens Bank and - - on -/-/-. The First Citizens representative never asked me if I would qualify for a VA mortgage. Had she done that, I would have opted for that ( VA ) mortgage instead of the - I wound up with. What I found out after obtaining the conventional mortgage was that included in the monthly payments would be a PMI of $120.00 per month. If I had the VA mortgage there would not be any PMI at all. I feel that First Citizens should have told me about the VA mortgage instead of just telling me about the conventional -. It was not until I spoke with an agent from - - in -/-/- that I was made aware of the fact that I should have a VA mortgage instead of a conventional -. Since that time I now have a 30 year VA mortgage with a fixed rate which does not have any PMI attached to it. My complaint is should I get reimbursed for the years of PMI which I was paying due to First Citizens failure to inform me about the VA mortgage. What makes matters worse, is that the original mortgage was sold to - - - which eventually folded and - picked it up. - has sent me a letter stating that they are not responsible for the PMI problem because they, Did n't originate my mortgage loan ''. I hope that my explanation of what transpired will be sufficient for you to help me out with this problem.

First Citizens customer in South Carolina
Jun 22, 2015

* Source: CFPB Complaint Database

First Citizens response to complaint:
Closed with explanation

Consumer disputes how First Citizens handled their complaint

Created with Highcharts 4.2.3First CitizensComplaint HistoryComplaints12/20118/20129/201210/20121/20135/20147/20141/20155/20156/20157/20155/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3First CitizensApplication, originator, mortgage broker13.3%73.3%6.7%6.7%ClosedClosed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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