USAA Savings Credit Card Complaint

Billing statement

USAA Savings Credit card department,

Billing statement Massachusetts

We were not receiving paper statements on our credit card account with USAA, so we contacted customer service to change our billing preference. That was over 6 months ago and after monthly calls to USAA customer service, including a problem resolution department in -, we have yet to receive a paper billing statement. As a result, we are unable to verify purchases, review interest charges or know our minimum monthly payment. This is a breach of our card member agreement.

USAA Savings customer in Massachusetts
Jun 19, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

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How USAA Savings handles Billing statement complaints

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20116/20125/201311/20137/201412/20142/20154/20156/20157/20154/20166/20167/20161/20172/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsBilling statement31.6%57.9%5.3%5.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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