USAA Savings Credit card department,
Billing statement Massachusetts
We were not receiving paper statements on our credit card account with USAA, so we contacted customer service to change our billing preference. That was over 6 months ago and after monthly calls to USAA customer service, including a problem resolution department in -, we have yet to receive a paper billing statement. As a result, we are unable to verify purchases, review interest charges or know our minimum monthly payment. This is a breach of our card member agreement.
USAA Savings customer in Massachusetts
Jun 19, 2015
* Source: CFPB Complaint Database
USAA Savings response to complaint:
Closed with explanation
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