Barclays Credit Card Complaint

Other

Barclays Credit card department,

Utah

I contacted Barclay 's bank in regards to them lowering my line of credit after I had made a large payment of $3200.00. I asked the representative ( - - ) if my line of credit could be re-evaluated and he stated We can re-evaluate for some, but not others. '' This statement made me feel that Barclay 's is not lending fairly and consistently to all their card members. When I asked him why that was he just kept repeating the reasons of why my line of credit was lowered. I asked to speak to a supervisor and was transferred to ( - ), when I asked - why Barclay 's could reevaluate the line of credit for some but not others, her response and excuse for his statement was that it may have been a language barrier due to - being in the -.

Barclays customer in Utah
Jun 18, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysOther0.5%64.2%15.3%14.7%3.7%1.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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