Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Texas

I am writing to file a complaint regarding the new servicer of our reverse mortgage. We were approved for a reverse mortgage on our home -/-/-. The servicer was - -. They were an excellent company, honest, following through on everything they said-good to their word and commitments. -/-/-, we received a letter from - - saying that as of -/-/- the servicing of the mortgage would be taken over by Champion Mortgage. The letter said transfers are common practice in the industry, does n't alter any of terms or conditions of the loan, and in no way reflects dissatisfaction with you. '' They said any payments that had been directed to - should be sent to Champion as of -/-/-, & gave the new address. ( scan doc - ) We 've been repaying a tax advancement amount Generation had paid to our tax assessor on our behalf. We were to pay $160.00 each month until the balance hits


Line of Credit '' account with out borrower 's knowledge, adding $630.00 to Property Charge balance for month of -/-/-. Refer to Item 2. C - Appears to be trespass and/or fraudulent billing. Refer to Item 3. D - - County Tax Authority stated to us that we are not delinquent nor in default, as of -/-/-. Refer to Item 4. ITEMS:1 ) We 've received - letters from Champion. ( Included in the scanned docs ) - demanded the balance of this tax repayment immediately ''. They gave the amount due as $2300.00. ( Refer to scanned doc -. ) This current month 's payment of $160.00 was mailed to them on - - bearing that US postmark. 2 ) We finally received a statement a couple of days ago from Champion, -/-/- statement, the first we 've had in - weeks since they took over loan servicing. In reviewing the statement, they have a section titled Line-Of-Credit Information ''. Under this is an item called Current Line-Of-Credit Loan Balance - $3800.00 ''. I 've compared it to the -/-/-, final statement, from -. The reverse side of the statement mentions Line-Of-Credit Summary ; Current line-of-credit balance : N/A. ( refer to scan doc - page - ) NO line-of-credit existed with -! Champion arbitrarily created one without our request, knowledge, or permission. - - 's final statement of -/-/- ( refer to scan doc -, page - and - ) reveals a final transfer amount of $3500.00. This does not show, however, the credit of $160.00 for -/-/- payment. - 's -/-/- statement ( scan doc -, page - ) does show the credit for - payments of $160.00. But, from the -/-/-, - - statement ( scan doc -, page - ) showing the transfer total to Champion of $3500.00 to the - $3800.00 line of credit '' loan balance figure, we have a huge difference. We can not understand the disparity of the numbers! $3500.00 transfer amount from - - -/-/- payment made to -, credit shown by Champion - -/-/- payment credit from Champion $3200.00 Correct total Property Charge Balance '' Champion inflated this correct total number on our -/-/- statement ( scan doc -, pages - ) to $3800.00, adding to the -/-/- statement, $630.00!! Generation Mtg stated to us that they were not allowed by law to charge any interest or attorney fees attaching to these tax repayment accounts. 3 ) Notice also on page - of scanned doc -, see a charge of $15.00 for a property inspection ''. We 've had no visit/inspection from anyone. No one asked permission to be on our property. Anyone coming onto our property, without our permission is trespassing. Texas trespass laws are pretty clear! ( No room for rest of letter. See final scan for total letter )