MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised Florida

I submitted an online money transfer via moneygram.com due to them advertising - minute transfers using debit/credit cards. I submitted the transfer at - eastern time; however I didnt receive a confirmation/reference number via email as they stated so i waited a while in case it would take a little longer. At - I called the customer service number to check the status of my transfer because their ad states up to an hour. when i spoke to a rep at - I was told it will take another hour and - minutes to complete my transaction; I then pleaded and asked could they process it quicker and honor the their promise of 10 minute transfers, because my husband was out of state and needing the money. I was told they were experiencing high call volumes/transactions and he couldnt do anything about the wait time and it would take - as he stated. It is actively now - eastern time and the money is still not available. It is exactly - minutes since I called to follow up. Moneygram should not be allowed to market a - minute electronic transfer if they are not going to honor it. In this day of technology there is absolutely no reason why it should take more than two hours and counting for something promised at - minutes. This is affecting the livelihood of consumers who use this service. The purpose of utilizing a - minute transfer is because we have an expectancy of fast delivery (- minutes). Today is Saturday -/-/2015 at - which means we now have no access to banks and bank transfers as an alternative so we solely depended on this Moneygram transfer as a resolve. At - most moneygram locations/agents will be closed. This means that my receiver will not be able to access the immediate/emergent needed funds until tomorrow.