Regions Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Regions Bank account or service department,

Checking account Account opening, closing, or management Georgia

I recently opened a bank account at Regions Bank in - Georgia. My initial deposit was a cashier 's check from - -. I was told there would be a hold on funds being a new account ; understandable. However, the banking associate told me after processing that because it was a cashiers 's check, funds would be available the next day on -/-/-. I returned to the bank on -/-/- to deposit another check from - -. At that time I was told I had a negative balance and a hold was placed on the check. That afternoon I received - pieces of correspondence from Regions. - was my check card, the other a letter informing me We have confidential information that indicates that the check may not be paid. '' - direct ) the funds were to be made available on -/-/-. All money that was originally released to me was held by the bank to cover the opening deposit in my savings account, which I was required to open. I have not seen one penny of my money and it has been nine days since I opened the account. When I tried to withdraw money today, they told me my account was frozen. No date was given when funds would be available. The manager told me that the fraud monitoring dept. placed the hold and being Saturday nothing could be done. I would like to have access to my money and close my account and take my business elsewhere. My card was also cancelled because I have not used it yet and my pin number was changed without my knowledge.

Regions customer in Georgia
Jun 13, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
Closed with non-monetary relief

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