PayPal Credit Card Complaint

Identity theft / Fraud / Embezzlement

PayPal Credit card department,

Identity theft / Fraud / Embezzlement Illinois

I received a credit monitoring alert letting me know someone had opened a PayPal Credit account using my information ( name, SSN, and birth date ). When I called PayPal Credit, they would not release any information about the account because the phone number, physical address, and email address did not match, but they did close the account and open a fraud investigation. Nonetheless, I want to know why this credit line was approved when the phone number and address to did not match what is on my credit file. I think PayPal Credit 's risk policies/account origination procedures need to be re-evaluated. This seems like an egregious error to me.

PayPal customer in Illinois
Jun 12, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

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(408) 967-1000
2211 N 1st St
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