PayPal Credit Card Complaint

Customer service / Customer relations

PayPal Credit card department,

Customer service / Customer relations Florida

Paypal Credit, aka -, did an inquiry on my credit report - - 2015. I never applied for credit with them. I saw this inquiry on my report so 6 weeks ago I contacted them and asked them to pull it, submitting certain documentation that they required. They have done nothing! Further I contacted - ( case # indicated above ) and they pass the buck to Paypal saying they can do nothing about it. As inquiries on my credit report can hurt my score, I do n't appreciate PayPal or any other company making inquiries on me when I have not applied or currently maintain credit with them. Further I do n't appreciate - in effect being a co-consipirator in this by passing the buck back to PayPal. I have go online and learned many other Americans have had inquiries on their credit reports as well from PayPal. A cease and desist order needs to be issued to PayPal and - needs to be advised they can not take illicit inquiries. - - - -, -

PayPal customer in Florida
Jun 10, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Consumer disputes how PayPal handled their complaint

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints4/20148/20143/20155/20156/201510/201500.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalCustomer service / Customer relations62.5%37.5%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.0%11.4%3.4%2.1%0.7%18.4%63.6%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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