Nationstar Mortgage Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

We completed an application package for - in -/-/- when we entered into a purchase contract with - - , - for a house located at - - -, - CA. - was the in-house '' lender for - - , - We cancelled that contract in -/-/- due to us not being able to sell our home in time ( to satisfy the contingency in the contract ). In -/-/- we entered into a contract to purchase a different house From - -, - ( our current home ) The closing would take place in about 3 weeks from the time of signing the contract. We asked for the application package. - -, the loan specialist '' we dealt with at -, stated they did n't require a signed application package. We also asked several times to see the Good Faith Estimate. Finally, it was sent over to us. There was an origination fee showing that we never agreed to be charged in the amount


( part of that stipulation was that we HAD to use - for our mortgage ). It was n't until we signed our closing documents did we notice the difference in the actual closing costs amount and the number that was shown on the GFE. The GFE quoted $5500.00 as the total estimated settlement charges and the actual was only $4200.00. We know it is called a Good Faith Estimate, but over-estimating the closing costs by $1300.00 when - and - - was the only lender for the same homes, in the same neighborhood with the same title company for years, is unacceptable. Had we known what the actual costs would be, we would n't have waived escrows/impound account or we would 've asked to buy down the rate using the remaining concession. We never signed an initial TIL on this property, application, rate lock agreement, intent to proceed, change of circumstance, etc. In addition, - tried to get us to sign the appraisal waiver '' when we kept insisting that we wanted a copy. With all of the restrictions and safe-guards put in place to prevent predatory lending, - has broken several regulations and in the meantime cost our family $1300.00.

Nationstar Mortgage customer in California
Jun 08, 2015

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Consumer disputes how Nationstar Mortgage handled their complaint

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
[email protected]
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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