Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

My mortgage company increased my mortgage payment by approximately $250.00 but could not justify the amount when questioned. When I calculated the increase from - of my escrow it was a $400.00 difference, which is approximately a $34.00 difference per month. Bayview confirmed this over the phone yet still charged me $250.00 more per month in escrow. Every time I called they refused to give me a supervisor or the name of a supervisor and continued to tell me that I could dispute the amount even though their documentation did not support their claim. I requested documentation and they did not fulfill that request. They stated that they had tax bills to support the amount but when I requested a copy of them they did not have them. You can not give someone a bill without supporting documentation. The disturbing piece is their customer service department supported their flimsy, weak statements and believed they were right. I am shopping for a new company. If your loan is sold here I strongly advise you to find a new servicer because they will take everything from you if you are not paying attention and they do not resolve issues, nor do they provide any form of customer service. Their only actions are to steal form unsuspecting customers.