Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

On -/-/2015 I made - payments of $3700.00 to Bayview Loan Servicing. - was my - monthly payment, the other was to be applied to principal. When I called Bayview customer service advised me that payment would not be applied to principal but would be applied as my -, 2015 payment. I refinanced my mortgage and changed servicers before the - payment was due. The refinance closed on -/-/2015, the escrow company wired the full payoff amount to Bayview on -/-/2015. The amount wired was $470000.00, as per the payoff quote sent by Bayview. Bayview did not process that wire until -/-/2015. Per Bayview 's own activity statement the principal portion of the - payment was applied to the loan balance on -/-/2015. The interest portion was not applied to the loan balance, it is being held in suspense. The payoff amount requested by Bayview excluded the interest portion of the second payment. I expect Bayview to refund me the interest portion of that extra payment, but as of today they have not. I waited - days after paying off Bayview for the interest to be refunded. I have made numerous phone calls to Bayview. On -/-/2015, I faxed a


normally resolved much faster. On -/-/2015 I called again, spoke to another agent who said that there was no case being worked on at all. The agent advised me to email a copy of the fax I 'd sent on - - to --, which I did. As you can see by the attached documentation, I am due the $2000.00 that was never applied to my loan balance. Bayview has kept these funds for over - days and has yet to acknowledge my repeated requests. I need the help of CFPB as I have tried in good faith to work directly with Bayview and have yet to receive a refund.