Wells Fargo Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer

Wells Fargo Student loan department,

Non-federal student loan Dealing with my lender or servicer California

I took out a private student loan from Wells Fargo Bank with my mom as a co-signer. This loan is to fund a - program at - - University in -, CA. The loan is now in default, but I made an agreement to still pay monthly payments of $ -/month. However, I stopped the automatic payments for a few months, but then made another agreement to lower the payments to $ -/mth. Apparently, I forgot to cancel the stop payment order with my bank and then Wells Fargo was not able to obtain the automatic payments from my bank. A few months later, Wells Fargo Bank took out $1100.00 from my Mom 's bank, who is the co-signer of the loan without her or my consent or permission to do so. They simply just took out the $1100.00 from my mom 's bank because she is the co-signer and we are not able to get that money back even after many talks with them. Is there a way to get the money back they they took out?

Wells Fargo customer in California
Jun 02, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints1/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoDealing with my lender or servicer0.4%77.4%7.9%14.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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