Rushmore Loan Management Services LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

Rushmore loan management services has been sending letters saying we are in default of our mortgage. The most recent letter is dated -/-/2015 and states that we are in default as of -/-/2015. Obviously, this makes no sense. Additionally, according to bank records the mortgage payments sent to Rushmore have been cleared every month since we've had this mortgage. This letter dated -/-/2015 is the - letter we've received. After the - letter I called the company & they said they would take care of it. Today I was told that they couldn't talk to me because I'm not my husband! I am concerned that this will affect our credit rating.

Rushmore Loan Management Services LLC customer in California
Jun 01, 2015

* Source: CFPB Complaint Database

Rushmore Loan Management Services LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Rushmore Loan Management Services LLCComplaint HistoryComplaints7/201210/201212/20121/20135/20137/20139/201310/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/20169/201612/20162/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Rushmore Loan Management Services LLCLoan servicing, payments, escrow account99.2%0.8%Closed with explanationIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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