TD Bank Credit Card Complaint

TD Bank Credit card department,

Transaction issue Texas

- -, 2015Diamonds International-- -, - - Sir or Madam ; Please be advised I intend to continue my dispute for the transaction amount of $17000.00 on Diamonds International account -. I want to exercise in good faith my right to withhold further installment payments for the purchase of -, which had been returned and received by D.I International office in New York on - -, 2015I do not owe your company additional installment payments totaling $17000.00. Again, The merchandise had been returned! Making further installment payments for a document that states Store Credit Voucher '' totaling $17.00 is beyond me. First, I have not received the voucher and second why am I buying it? ( literally ) I do not understand as to why D.I will not just credit my account since your credit card company is - of the same as the merchant. I have sent certified letters and emails to your company requesting to do a charge back to no avail. Actually, D.I International credit card owes me a refund of $380.00. I have sent a payment of $610.00 minus $230.00 ( amount not in question ) leaving a positive balance of $380.00. I have not lost hope for your company to understand my dispute. Hoping for a positive response. NOTE : At the time of purchase, retailer failed to provide their return policy. Retailer had no conspicuous display of their No Refund Policy outside or inside the store, failed to provide its No Refund Policy anywhere in front of the sales receipt, and retailer 's sales representatives failed to inform me of store 's No Refund Policy before and/or after signing sales agreement. It was only when I attempted to obtain a Return Merchandise Authorization was I informed of retailer 's no refund policy in fine print located at the back of sales receipt. Cc : Consumer Protection Agency/ - Consumer Financial Protection Bureau/ Federal Trade Commissions