Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer loan department,

Vehicle loan Shopping for a loan or lease Texas

On - -, 2015 I was in the process of secure financing to buy out my lease ending on - -, 2015 from - - -. I leased my vehicle from - in - and recently relocated to -, with the intention of purchasing the vehicle at the end of the lease. I contacted Wells Fargo Financial Services The Wells Fargo Inbound Sales Specialist, - -, informed me that if I went through Wells Fargo for financing, not only would they help get me a competitive interest rate, they would also take care of the title, registration, license plates, and tax payment. On - -, 2015 I made an appointment with the Wells Fargo Inbound Sales Specialist to finalize this loan at a local Wells Fargo branch in -, - where I would be speaking with a local Private Banker, - -. During the contract review process, I was informed that I would be financing $15000.00 for the payoff as well as sending separate checks to Wells Fargo in -, - who would be taking care of the tile, registration, license plates, and tax payment directly with the State of - and - - -. The Private Banker as well


I contacted the Wells Fargo office in -, - to learn that there was an internal issue with the paperwork and that they were sending my checks back to me, where I would need to take care of all the paperwork on my own. On - -, 2015 I received a phone call from the Inbound Sales Supervisor, - -, accepting responsibility for the issue and apologizing, but that nothing can be done and that I would need to take care of all on my own. This situation has me believe that I was sold a service that was not part of the original agreement secure financing and interest by misleading me. I do have email correspondence between all parties listed above and myself, indicating that the paperwork would be taken care of by Wells Fargo.