USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Balance transfer Georgia

I was offered a promotional APR of 0 % interest on balance transfers and convience checks that expired on - -, 2015. On - -, I called USAA customer service to process - balance transfers and was told my account was locked and I would have to call back in 24hrs to process the transfers. I called back to USAA 's customer service to process - balance transfers on - - and spoke to a represenitive about the offer and was told that that day - - was the last day to take advantage of the offer. I gave her my first account number to a - and - credit account. The represenitive was unable to get the account to be rcognized by the sysytem and suggested that I write a convience check to myself to cover the balance and pay the account myself. The - account was recognized by the sysytem and was processed that day. I was asked if I had any other accounts and after declining, the call ended. On - -, I noticed a finance charge on my account for balance transfers. I called USAA on the next business day and was told that I was


spoke with did not explain this to me and was told that they were unsure as to why. I then asked why the previous customer service rep. did not just advise me to write a check for the amount of - transfers instead of the - and received the same Unsure '' response. I feel that I was mislead into believe that the balances I transfered over to USAA would be covered under the promotion offered to me, especially since I was speaking to a customer service agent from the company. I then inquired about just paying off the amount that was not under the promotion and was told, I could not do that without paying off the entire balance of the card. I do not understand why I can not specify what balance is paid after I make the minimum payment.