TD Bank Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

TD Bank Consumer loan department,

Vehicle loan Problems when you are unable to pay New Jersey

i called TD Auto to try to have a payment ( - -, 2015 ) skipped for a hardship. I am having - on Wednesday -/-/15 on my - and have to apply for state -. I was denied the extension because i could not provide a date that i would have the funds from - to make a payment. I just found out yesterday that i was having - on my -. I see the doctor again on Tuesday, -/-/15 and will give him the - paperwork to complete, then my employer has to complete it. After my employer completes the paperwork it is sent to the state and the will process it within a few weeks ''. My car payment is due on -/-/15 and i was asking to skip that payment until my - starts. Unless i can provide TD auto with an exact date I am going to be paid - the payment can not be skipped. If i find


to skip the month while waiting on -. They offer hardships but do not actually provide it to the customers. I have paid them ontime for over - years now when i need some help i am denied over the phone and they cant even provide me with a writen notice of the denial. I told them that i can provide documentation that i will be out of work from my doctor but all they care about is when will my next income be coming in. I was on hold for over - minutes after talking to - - at TD Auto to be told i dont qualify. - years of ontime payments and - does not qualify someone to have a payment skipped for a hardship, i dont what would qualify

TD Bank customer in New Jersey
May 23, 2015

* Source: CFPB Complaint Database

TD Bank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3TD BankComplaint HistoryComplaints4/20125/20126/20128/201210/20121/20132/20135/20136/20137/20138/20139/201310/201312/20133/20144/20145/20147/20148/20149/201410/20141/20152/20154/20155/20157/20158/201511/201512/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD BankProblems when you are unable to pay66.0%3.8%24.5%1.9%3.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems when you are unable to pay0.7%9.6%1.3%0.2%1.8%4.3%80.7%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.tdbank.com/
(856) 751-2739
1701 Marlton Pike E
Cherry Hill NJ
TD Bank
TD Bank

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