PayPal Credit Card Complaint

Unsolicited issuance of credit card

PayPal Credit card department,

Unsolicited issuance of credit card New York

On - -, I made a purchase at - online. I had received an email from my paypal smart connect credit account that if I made a purchase between - and -, I would receive a $10.00 credit. So I got a total of $72.00 purchase and attempted to check out as a guest through paypal. My paypal credit card - Smart connect - did n't show up for finalizing the transaction. I went back and logged into my - account and paypal came up so I checked out, thinking it was my paypal credit account - smart connect -. I do n't remember anything that stuck in my mind to let me know I was signing up for a new credit line. I have had credit issues in the past, so the credit cards I have now are the only ones I want. I never sign up for new cards. I want to purchase a new house in the future and do n't want to compromise my credit score. I emailed back and forth with paypal after I received the paper credit statement of the purchase and which showed no balance. I know I have a balance on my


disconnecting smart connect. What? I called paypal to see if I could move the paypal credit balance to my paypal smart connect. the person I spoke to, -, could n't even find this purchase anywhere - and I think she said that paypal could n't transfer the balance anyway between the - credit lines -, so she forwarded me to - at Paypal credit. He said I could pay off the balance and close the paypal credit account. I asked if this affects my credit score and he said that they did do a credit check before they issued the paypal credit. I was so upset after speaking with him and venting to him and asking if this is what the paypal scam on the news is about. Then I hung up. Can I be added to the lawsuit that cfpb has filed against paypal?

PayPal customer in New York
May 21, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

Consumer disputes how PayPal handled their complaint

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints5/201310/201311/20131/20143/20146/201410/201411/201412/20141/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalUnsolicited issuance of credit card65.5%20.7%13.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnsolicited issuance of credit card0.8%57.8%11.4%22.2%1.9%5.4%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact PayPal

https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
PayPal
PayPal

Loading similar complaints