Wells Fargo Student Loan Complaint

Wells Fargo Student loan department,

Non-federal student loan Dealing with my lender or servicer Maryland

I would like to report a case of student loan fraud by Wells Fargo Student Services. I recently graduated from - University - - - - -. I took out a loan with Wells Fargo in - 2014 and contacted representatives with questions several times during my loan process. I was informed on several occasions that my loan would not accrue interests and that I was not permitted to make any payment on my loan amount until my 6 month deferment period was over. Specifically, I contacted Wells Fargo representatives twice and was explicitly informed that I was not permitted '' to make any payments on my student loan while I was still enrolled in school. I called on - separate occasions to verify this statement and this claim was never contradicted. I also asked to receive a copy of my promissory agreement to verify this claim and never received one. I finally reached a representative last week who informed me that not only had my loan been accruing interest, but that I was able to submit payments on my loan the entire time. Since then, I have contacted Wells Fargo several times, and none of my requests


do not have to make payments '' and can not make payments ''. However, on - separate occasions I was specifically told I was not permitted '' to make a payment, suggesting that it was their representatives who may have been confused about the meaning of the standard Wells Fargo verbiage. During several conversations with Wells Fargo management, they emphasized that their loan specialists most likely informed me that I was not obligated '' to pay back a loan but could do so at any time. This was not the case, although the phrase do n't have to pay off the loan while you are enrolled in school '' frequently came up. Although I explicitly asked about concurrently paying off my loan, this frequently repeated expression is potentially - and likely intentionally - misleading. The manager I spoke with informed me that an internal complaint is the best they could do '' for my situation ; in the meantime, their confusion has cost me approximately $1500.00 in interest-related fees on my loan. Furthermore, I am still unable to access my online account despite multiple calls to Wells Fargo technical support. I conduct online banking for all my other accounts, and do not have an issue accessing my Wells Fargo Mortgage online account. Essentially, this is not user error- I am specifically unable to access my student loan portal and have not received any support from Wells Fargo in this regard. My husband and I are both - ; I recently transferred over tot he - -. While we understand consumer responsibility, we sought clarification on written documents throughout the process and received none. Additionally, we explicitly asked for additional information that we never received. My attempts at contacting management were infructuous at best ; I am still waiting on an email containing our promissory agreement as an attachment or a way to defray our interest by transmitting my husband 's military orders. I believe that Wells Fargo 's loan department is intentionally misleading potential customers and withholding information about the terms of their loans and hope this report can coerce Wells Fargo to clarify their lending practices and information dissemination.