Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Maryland

I refinanced my mortgage with Nationstar Mortgage. The closing date was - -, 2015 and disbursements were made on - -. Nationstar had authorization to access my checking account for the monthly mortgage payment. As I said, the account was paid off on - - but Nationstar accessed my checking account on - - and withdrew payment in the amount of $2600.00. I immediately called them to get the problem corrected and spoke to a supervisor who acknowledged the error and told me that the transaction would be reversed electronically within - hours. The next day since reimbursement had not occurred I called back and was informed that the re-financed account had been closed and that reimbursement would be made by check sent by express mail. That payment arrived today but the amount reimbursed was for $2200.00. The bank had retained $400.00. When I called for an explanation they tried to


the amount outstanding on the loan as of - - was $370000.00 and that the payoff amount, which she acknowledged was correct, was $380000.00 and that payment was made as scheduled on the settlement on - -. I also asked if Nationstar had not improperly billed my checking account for payment against a closed account whether I would have been billed for the $400.00. She stated that I would NOT have been billed but still insists that the bank had properly retained the $400.00. I then called the Settlement Agent, - - - - -, which verified that disbursement had been made as stated in the settlement and that all accounts were deemed accurate. He also noted that I had received a reimbursement at settlement of $1100.00. No one can undertsand what the retained funds claimed by Nationstar are for.