JPMorgan Chase Consumer Loan Complaint

JPMorgan Chase Consumer loan department,

Vehicle loan Shopping for a loan or lease District of Columbia

I purchased a - - on -/-/- from - - - of - ( at the address : - - -, -, VA - ). After trying a few different ways to deceive me, the dealership finally managed to charge me $500.00 more than the price we had agreed, through a well-played bait and switch strategy. They first gave me a higher price than what they 'd quoted on the phone. Once we settled on the price, they gave me a financing offer that was - of what I was getting from a direct dealer ( with my - FICO score ). They kept me and my then - old baby waiting around for - hours ( kept saying they were taking care of us '' ) as we were negotiating on the price/financing and waiting for the car. When we finally reached an agreement and all papers were ready, it was late in the evening. I had my - old infant with me, who was exhausted, sleepy and


that price and made a down payment of $2000.00 via check, which meant my loan amount should have been $28000.00. In a few weeks I got my financing papers in the mail and saw the loan was in the amount of $28000.00, $500.00 more that what I was promised. After several email and in-person conversations, the dealership accepted this was a mistake and that they would make it right. I stopped by the dealership on -/-/-, as per their request. The finance manager - - apologized, and made me sign a paper that said I was due a refund of $500.00, which I should expect in - weeks. They did not give me a copy of this paper. It has been - months since then. I have not received a refund, nor was I proactively contacted by anybody. On -/-/-, I contacted the sales associate, - - - and received this note : '' Dear -, I completely understand why you would be outraged by now. The inexcusable failure to refund your $500.00 with interest is just - of several similar incidents of customer abuse that have prompted me to terminate my relationship with a disreputable dealership and move on. My suggestion at this point would be that you contact - - - - - directly, if you have not already done so. Your situation is totally inconsistent with - standards of conduct and it will not be tolerated. I 'm so sorry that you were a victim of unscrupulous business practices by - -, and I hope you obtain redress. -, - - ''. I contacted - management later and received below response on -/-/- that this is related to the dealership and they will not take any action. In the meantime the sales associate ( - - ), the finance manager ( - - ) and the general manager ( - ) that had worked on my loan all left the dealership and now there is nobody there with a memory of the deception I 'd been subject to and the intention to make it right. I also have zero confidence that they will take any positive action in the matter.