Nationstar Mortgage Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

Hello, This Complaint is in reference to NationStar Mortgage in Texas and Aurora Loans bought by NationStar . I am stuck in a Financial Situation where I can not move forward with obtaining any type of Mortgage because by Debt Ratio is 97 % against a Property I no longer own or Reside in, but my -Wfie still resides in. Because of a Court Ordered Decision Involving a Divorce Settlement in -, I was forced to sign a Pro-Quit Claim Deed assigning ownership to my -Wife. I insisted that since we could not refinance the property - prior attempts , that my name would not be removed from the Mortgage at that time Aurora Mortgage. My -wife mentioned to the Judge that a Loan Modification could be performed so she could make affordable payments to stay in the Home. The only Issue I had with that


later ... ). But when i went to check a few months after it was modified, my name was still on the Mortgage. I called Aurora, and they said the mortgage was bought by NationStar. Then NationStar sent me a letter after I inquired about it, that they could not remove my name from the Mortgage unless i refinanced the Loan. I explained to them I no longer have ownership of the Home, due to the quit-claim-deed. This time frame was -. After a few years of hoping my x-Wife would be reasonable and refinance the home under her own name, there still exists the same result as back in -. She is either unwilling or unable to refinance the home, her payments are affordable but my name is still on the Mortgage. I have struggled financially since -, unable to buy a decent Car, and unable to get approved for any type of Mortgage because my debt ratio is 97 %. The difference now is that in - I got married and have a larger family. I believe this is Legally and Morally unfair to me and my new Family as I can not provide for them any type of Home, due to a mortgage that is sitting on my Credit Reports at 97 %, and again a property I do not own according to the County Reporters office, but only on NationStar Mortgage 's books. I have made multiple attemps this year with NationStar Mortgage, with Phone Calls and Emails, but unable to speak to a True Manager there. This situation is Fincially hopeless, unless my name is Removed from NationStar 's mortgage. I can then move on with my Life Financially for my new Family.

Nationstar Mortgage customer in Florida
May 12, 2015

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

Consumer disputes how Nationstar Mortgage handled their complaint

Created with Highcharts 4.2.3Nationstar MortgageComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20152/20163/20164/20165/201611/201612/20163/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Nationstar MortgageApplication, originator, mortgage broker95.2%0.9%1.3%1.3%1.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
Shareholders@nationstarmail.com
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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