GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Other fee Ohio

I opened a Lowes credit card in - 2015. They contract their cards with Synchrony Bank. My - payment of $42.00 was due in -. I made a phone payment got a confirmation number. Three days later I got a call from the bank about my payment. Called back was told payment was received. Happened again. So - times I was told payment received. They I get my - statement showing payment was n't received and a late fee and the payment was $180.00. So $ - $84.00 which I sent and a letter saying there should be no late fees since I made and was told - times it was made. Even with a late fee $84.00 & - is $100.00. - statement arrives and again a late fee and a payment of $.00 I send $100.00 with another letter stating there should be no late fees. They declined my request. So - statement arrives and they say my payment is now $320.00 How in four months can my payment go from $42.00 to $320.00. They keep saying there 's a past due amount of $160.00 I have made all 4 monthly payments and wrote numerous letters every month. What is this $160.00 for? I checked your web site and seen other complaints with this bank about phone payments. I will be also writing a letter to Lowes letting them know I will never shop in their store again. My credit is ruined I 'm sure because of this bank. I want ALL FEES taken off this account. I do n't even know what it 's for either. I made the payment was told - times it was made. THEIR fault. I even talked to a person and was told this.