Wells Fargo Credit card department,
This is more information about an earlier complaint. Wells Fargo put a hold on a $2000.00 payment without telling me it planned to do that. To release the hold, Wells Fargo aid I should send in a copy of the check with contact information for someone at - - in order to lift the hold. I did so and - day later was told that was not enough. Then I went back to - -, which printed out a statement, faxed the statement to Wells Fargo, and provided contact information for a - - banker. Tonight, a Friday, Wells Fargo said there was another mistake - Wells Fargo said they had accidentally provided me with the wrong fax number for the statement and now could not release the hold because the office associated with the correct number would be closed until Monday. The problem is that I need the money to cover medical expenses and now I do not have access to that money.
Wells Fargo customer in District of Columbia
May 08, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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