Wells Fargo Credit Card Complaint

Other

Wells Fargo Credit card department,

District of Columbia

This is more information about an earlier complaint. Wells Fargo put a hold on a $2000.00 payment without telling me it planned to do that. To release the hold, Wells Fargo aid I should send in a copy of the check with contact information for someone at - - in order to lift the hold. I did so and - day later was told that was not enough. Then I went back to - -, which printed out a statement, faxed the statement to Wells Fargo, and provided contact information for a - - banker. Tonight, a Friday, Wells Fargo said there was another mistake - Wells Fargo said they had accidentally provided me with the wrong fax number for the statement and now could not release the hold because the office associated with the correct number would be closed until Monday. The problem is that I need the money to cover medical expenses and now I do not have access to that money.

Wells Fargo customer in District of Columbia
May 08, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20128/20129/201210/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoOther2.0%71.3%9.7%10.5%1.6%4.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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