Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer loan department,

Installment loan Managing the loan or lease Arkansas

As a Wells Fargo checking, savings and auto loan account customer, I was repeatedly solicited to open a secured credit card account. In -/-/-, I placed $6000.00 collateral into a Wells Fargo account and used it for a few months. On -/-/-, I paid the outstanding balance of $5900.00 in full and called Credit Card Customer Service at - to confirm that that the account was paid off. I was informed on a recorded line that my collateral deposit would be transferred into my Wells Fargo checking account within 6 weeks. On - -, I still had not received it, so I called same number and spoke with supervisor - - on a recorded line. She did not know why it had not been transferred yet, but assured me the funds would be available in my checking account by Fri - - or I should call her again. On - -, the funds were not there, and at it was exactly 6 weeks since pay off. I left her - voicemails which were not returned. I then spoke with supervisor -, extension - who informed me that the funds were not released until - put the order in on - -! She also informed me that even though this was Wells Fargo 's mistake, it could be ANOTHER 30 DAYS ( from - ) for the funds to arrive! - also suggested that I should call every day '' to check on the wire as if I have time for such a thing! None of this was my mistake and I 'm being penalized for their incompetence!