PLS GROUP, INC Prepaid Card Complaint

PLS GROUP, INC Prepaid card department,

ID prepaid card Fraud or scam Texas

On - -, 2015 I placed money on my prepaid debt card to make a final payment to a pawn shop. This final payment was made to receive my merchandise on the same day. It was so unfortunate the company was given my card to make the final payment of $190.00 and then I was told that I did not have the money on my card to make the payment. THIS WAS a lie! I had all documents to prove the amount I actually had on my account. The company argued with me that they never got paid my funds. Although I was able to show proof with my documents from my accounts. To this day - -, 2015 this situation has not been resolved. The PLS company district manager has been notified, and is aware of this situation as well as the - Bank that processes prepaid transactions. The corporate office of the - - - - has been notified in their accounting department. The company has been in touch with me and they are stating to me their bank Never Received my payment. - way conversations have been made with the district manager of PLS in the - area, and the - - - - in - - is trying to get the money put back on my prepaid card, so I can receive my merchandise that belongs to me. The district manager at - promised on - -, 2015 at - pm it would take - hours for their team to do the investigation. I have not heard from this woman nor her investigation team. I have gotten the run around from - parties. I have tried reporting to the police department, only to be told that this is a civil matter. Please notify me on what I should do next in this bizarre situation. I want what is due me -.