Access Group Student loan department,
Non-federal student loan Dealing with my lender or servicer California
The - website ( - ) is non-responsive, and that is where I make my student loan payments. For several months I have attempted to make student loans and have been assessed late fees because the loan payments have been made after a deadline. This is not fair, because I have attempted several times to make my payments online but their website is not responsive.
Access Group customer in California
May 06, 2015
* Source: CFPB Complaint Database
Access Group response to complaint:
Closed with explanation
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