NVR Inc Mortgage Complaint

VA mortgage Settlement process and costs

NVR Inc Mortgage department,

VA mortgage Settlement process and costs Virginia

We began a new home build, VA funded, with - - on -/-/-. We agreed with them on - on a interest rate and signed a Float/Lock Agreement and a Truth-In-Lending Statement and a Cost Analysis Worksheet agreeing on all finances for the new home : price, interest rate, and a return of $890.00 due to us at closing. We were originally due to go to settlement on our new home at the beginning of -. This was delayed to - -. Late in the afternoon of - -, we were notified that the closing would be delayed for an unknown time period while NVR Mortgage awaited receiving tax forms that we signed off to be ordered on - -. While we waited for the tax forms, they also contacted us requesting other forms, some of the forms had already been sent previously. We finally got word that the tax documents had bee received on the - -, BUT they still needed more copies of bank statement, to justify the paying off of bills with the proceeds of our sold home, and other forms in order to complete the process and go to underwriting and the a - hour audit. On Tuesday, - -, we were finally contacted that we would be closing on - - at - and an email stating that we needed to bring with us to closing a certified check for $6500.00. We have done a lot of research on this process and this is a standard practice of NVR Mortgage -, VA office. Many other customers have dealt with this occurrence of changing the agreement at the last minute trying to squeeze us knowing that the move out date of our current house is - -, in 9 days. It seems that by questioning us on our funds at such a late date that they are seeing how far they can push us for the funds that they think we have available.

NVR Inc customer in Virginia
May 06, 2015

* Source: CFPB Complaint Database

NVR Inc response to complaint:
Closed with explanation

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