Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Illinois

A friend died in a -, on -/-/-. The dwelling and it 's contents, weredeemed a total loss by insurance company, for which the decedent had homeowners insurance. I became executor of her estate, and received Letters of Testamentary '', on -/-/-. Decedent had a reverse mortgage, with Champion Mortgage Co. On -/-/-, I met with the adjuster from the insurance company, and endorsed a check, Pay to the order of Champion Mortgage '', for the total amount due, within 30 days of the end of -/-/-, listed on a loan statement from Champion Mortgage. A - page fax, was sent to Champion Mortgage, which included a cover letter with the loan number and instructions, loan pay-off, check sent in mail today '', signed by the insurance adjuster. The fax also included a photocopy of the front and back of said check, with my signature, endorsing it to Champion Mortgage, as executor. The last page of the fax was a copy of a statement, for


the estate. Champion Mortgage claims that the fax instructions were not signed by someone authorized on the reverse mortgage loan, therefore, they did not pay off the loan. I have made numerous phone calls, and have sent a letter instructing them to pay offthe reverse mortgage loan, to no avail. Representatives give incorrect information, supervisors do not return calls, and theyare now asking for more fees and interest on the loan. There are numerous on line complaints about how Nation Star/Champion Mortgage Co, does business, including padding invoices, and prompting foreclosures on properties, where people have tried to pay off mortgages.