MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised Nevada

My son used MoneyGram to wire some money to me. I provided all reference numbers, I also sent a copy of my driver license. This was done because MoneyGram '' put a hold on the funds, stating as per a - government watch list '', they had to check my name against possible names that they do not do business with. I - attempted to retrieve the funds on - - 2015 at - PST., it is currently 8- PST. and all the customer service person has been able tell me is the matter is under review. This in spite of the fact I was able to retrieve money from the same company on this very same day. I informed them this was an emergency and the delay in processing this matter would be and has been injurious to me.


is under review, without disclosing what matter needed to be reviewed, other than my name. So I can only conclude they, under some authority can with withhold funds simply because of my name, for I have done nothing wrong, and they would not provide an intelligent answer, when I asked why ... other than the matter is being reviewed. This unseemly delay has caused great distress for me, and I fail to understand why this matter would take - hours or more. In addition to the fact that they provided the funds for the other transaction that was presented to them, at this point I am without the money that my son sent or a reasonable explanation. I am an - citizen, born in - -, CA. Please help me regarding this issue.