HCFS Health Care Financial Services, Inc. Debt Collection Complaint

HCFS Health Care Financial Services, Inc. Debt collection department,

Medical Cont'd attempts collect debt not owed Debt was paid California

Company is - of -, TN and Healthcare Revenue Recovery Group ( HRRG ) of -, FLHRRG phone number is - is with - - - Hospital- - - - -What Happened : I went to urgent care on -/-/- and paid the $20.00 co-pay required by my health insurance, -, to - - - Hospital -. In -, I received a notice from debt collection agencies - of -, TN and Healthcare Revenue - Group ( HRRG ) of -, FL saying that I owed $20.00 as payment for the physician 's fee. '' Prior to that time, the only invoice I received for the treatment was from - - - Hospital where the urgent care is located. In several calls to - and HRRG, I explained that I had already paid my co-pay and I 've been told repeatedly by the collections agents that


HRRG explaining this, providing proof of my healthcare benefits ( and thus the co-pay ) and a copy of the payment made to - - - Hospital. - has said that this is an issue between the physician and the hospital and I conveyed that to - and HRRG in my calls. On - -, -, I received another notice from HRRG saying that I still owe the $20.00 for physician 's services ; the letter did not acknowledge my letter of -/-/-. When I called HRRG on -/-/- the agent with whom I spoke again refused to send an invoice and could not clearly explain the need for me to make a payment to the physician. She was rude, interrupted me and when I asked about my letter, she simply said, It does n't matter, you need to pay. '' No other explanation was given. If this is a real debt, there should be no hesitation in their providing copies of the invoice and a written explanation that responds to my letter. Resolution Requested : As resolution, I would like assistance with getting HRRG and - to clear my debt and the record of my debt as I do n't believe I owe it. In addition, I would like for - of those companies to stop contacting me about this debt. I would appreciate confirmation of your receipt of this communication. I 've sent under separate cover ( via fax ) copies of my letter to HRRG, my medical insurance benefits evidence and proof of payment of my co-pay.