Enova International, Inc. Payday Loan Complaint

Payment to acct not credited

Enova International, Inc. Payday loan department,

Payment to acct not credited Kansas

I had a loan with Cash Net three years ago. My motherinlaw paid the loan in full to Cash net. For three weeks after, Cash Net continued to debit my account for the amount of the payments. Cash Net was contacted, sent copies of the cancelled check, but still refused to quit taking money from my account. I wrote them a letter and included a copy of the cancelled check and they then sent my account to - collection agency. They called me today and their agent, - -, told me if I did not pay them - right then, I would be arrested and could be detained for up to 60 days unless a judge allowed bail. They then said that they would settle for - at -. I tried to explain to them that the debt had been paid, proof had been sent to them, and the agent then said he was a mediator and not a collection agency, yet he refused to listen to what I had to say. I then paid the $700.00 due to a fear of being arrested. I have proof of payment so now Cash Net has been paid - times for the same debt. I then asked to speak to the supervisor, - -, who said she would look in to what the agent said but that if they debt had been paid, they would not have been contacting me. What are my options now for getting my money back and for being threatened with arrest and detainment since I have since found it was illegal for them to do and illegal for Cash Net to continue to harass me after I provided proof the debt was paid in full? Cash Net needs to be out of business!!

Enova International, Inc. customer in Kansas
Apr 29, 2015

* Source: CFPB Complaint Database

Enova International, Inc. response to complaint:
Closed with explanation

Consumer disputes how Enova International, Inc. handled their complaint

Created with Highcharts 4.2.3Enova International, Inc.Complaint HistoryComplaints11/20131/20143/20144/20147/20148/201411/20141/20152/20154/20159/20151/201610/201611/20161/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Enova International, Inc.Payment to acct not credited100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayment to acct not credited4.4%5.8%3.3%5.8%80.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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Contact Enova International, Inc.

https://www.enova.com/
(312) 568-4200
ghohnstein@enovafinancial.com
175 W Jackson Blvd Ste 1000
Chicago IL 60604
Enova International, Inc.
Enova International, Inc.

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