USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing statement Washington

I have a credit card through USAA and the Master Card payment can be done online. I made a payment and I was charged - thus leaving me with a $1900.00 and change credit which subsequently created an overdraft because I also have pulled $6700.00 out to buy a truck. I have been speaking to several respresenatives -, -, -, - and a few others I can not remeber and still can not seem to get a hold of anyone who can give me a straight answer with realistic expectations. I 've ask to speak with management and was then transferred to USAA 's Executive Resolution Team who still couldn'y help. I asked to just speak with a manager and was told that was a 24 hour wait time, I suppose because at my point I 'm extremely irratated. I believe if USAA has the ability to accept an electronic payment or take money out of your account under their direct payment options, yet they claim they can not reverse the payment. So if an error is made regardless of the facts or situation, the customer will have to wait - to 10 business days to be refunded the money. So fortunately I have savings, but what happens to the individual who gets this error and they do n't have money in the bank? $1900.00 is many families two week take home pay check and USAA believes families can just skip a pay check! Worse during this process USAA has called today '' and told me the card was compromised and has been locked so I can not even use the card to get the credit off the card. Lastly my bank charged me an over draft fee.