JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Maryland

On -/-/- I received a letter from JP Morgan Chase that they had cancelled the Lender-forced Flood Insurance coverage policy on my home effective -/-/-, and refunded my account for the annual premium. However, on -/-/- and again on -/-/- CHASE assessed my Loan account a fee assessment in the amount of $48.00. I have spent more than - hours on hold, being hung up on, emailing, and faxing CHASE trying to find out why they keep assessing this fee amount on my account. I even got a ticket number from their CSR - on -/-/- who advised the amount would be removed in -. When they collected the amount from my CHASE checking account on -/-/-, I called CHASE and spoke with the Manager - - who was going to investigate and call me back by - on -/-/-. When I did not receive a call back from CHASE, I called him and was told by CSR - he left for the day. But she would set up a conference call with the CHASE insurance department because she found no records of them cancelling the lender-forced policy. After waiting on hold for nearly - hours, she said she would try again the next day. After going round and round with -, - and -, I liquidated my CHASE savings account and paid off the principal loan balance of $19000.00 on -/-/- before - EDT, then I called their Home Loan CSR and asked for the account to be closed and that they accept that amount of $19000.00 as full and final satisfaction of the loan. The CSR insisted I stilled owed for the fee assessment and interest from - to -/-/- so CHASE removed $19000.00 from my CHASE Checking account and then posted on my loan that I stilled owed them an additional $100.00.