Bayview Loan Servicing, LLC Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Bayview Loan Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

Bayview loans keeps calling and harassing me about being behind on a payment. I 've called them numerous times to try and fix this problem but no one can help me in the so called customer service area. I have gone to my bank and receive copies of my proof of payment starting back from - and ended it in -, I have fax them numerous times showing them that I never miss a payment. Every time I ask them a question over the phone they say put it in writing and fax it to us. Not one person I 've talk to was able to answer a question. Its like its choreograph. I called one time and got a person here in - -, when I found that out and ask her if she had a branch in - she just laugh and said no. She works out of her house and supposedly all my information is there on her computer. I 'm not liking this. These people are no better than - and have no desire to help you what so ever.

Bayview Loan Servicing, LLC customer in California
Apr 24, 2015

* Source: CFPB Complaint Database

Bayview Loan Servicing, LLC response to complaint:
Closed with explanation

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