EOS Holdings, Inc. Debt Collection Complaint

EOS Holdings, Inc. Debt collection department,

Other (phone, health club, etc.) False statements or representation Attempted to collect wrong amount Oregon

in - of 2013 I was signed up for my first cell phone in my name by a member of an - Kiosk team. He explained to me that I had a certain amount of data to use each month and as long as I kept my wifi on I would have no problem staying within my monthly limit. During the first month of service my Data used '' was at - every time that I checked it, which happened to be once a day and sometimes -. I was a little worried that it was n't updating correctly but I let it run it 's course for another week or so. During that week I began to receive texts from - saying that I was over my monthly limit for data and I would be charged an extra 20 dollars for each Gig of data I used. I was extremely upset since I had been doing my best to check my data usage every day.


with her. Within 20 minutes of turning off my data I received - more texts saying I would be charged $20.00 for extra usage. I was extremely scared since this was my first phone under my name and I did not want any blemishes on my record. I immediently called back and let them know that even though I turned off my data both on my network and on my phone and was strictly running off wifi that I was being charged for data that I was not using. The next rep. I spoke with told me it was an issue with my phone and I would need to bring it into the store to have it checked out and my bill fixed. I asked if there was anything they could do to stop the data from being charged and they said no, not over the phone. When I went into the store to seek help from a store rep. they promptly sat me down and put me on phone with the number I had called previously. I was being told by the store that I would need to speak with the phone reps. and I was being told by the phone reps that I would need to pay the 2000 dollar bill in full and that they had no records of me ever previously calling and letting them know about the situation. Throughout the whole process I contacted - about - times via the phone and went into the store -. They have absolutely no record of me calling and I ca n't get any help from them resolving my issue. I do not believe that I should be harassed and discredited for something that I tried very hard to get corrected in a timely manner. Unfortunately, I do not have any supporting documents as all my bills from them have the used '' data attached and each say I owe over - each for - month of service for a single line. - also has no record of my - calls.