Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

I am a housing counselor working with a borrower who 's loan is serviced by Bayview. Bayview under charged about $3300.00 for escrow in -/-/- and the borrower elected to pay this amount in a lump sum in -/-/-. However, Bayview continues to charge the borrower a mortgage payment including $370.00 extra for the escrow repayment. Each time the borrower tried to contact Bayview to find out what happened to his payment, the system hangs up on him and he can not reach a representative. We called Bayview together using a desk number for a Loss Mitigation Representative that we had on file at our office ( because I also experienced the inability to reach a live person ). -, the representative we spoke with, supposedly moved the funds.from a - account where they had been mistakenly placed to the escrow account. However, the borrower continues to be charged the additional $370.00 for escrow repayment. Each time that we contact Bayview we are unable to reach a representative through their customer service line and they give us the run around about the escrow account.