Nationstar Mortgage Mortgage department,
Other mortgage Application, originator, mortgage broker Illinois
We are trying to refinance our interest only mortgage. This mortgage was obtained in 2007 with -. When the mortgage was originated the house address was incorrect. At closing I told the title company the address was incorrect according to the - - but the title company said they did not care because they did not want to redo all the paperwork. - - - then purchased our mortgage and never changed the address. Nationstar Mortgage Company now owns our loan and although they did make correct the address in their files they refuse to give this information to HARP so we can refinance our Freddie Mac loan. The bank that is willing to refinance our mortgage said Nationstar flat out refused to acknowledge the address change. Yet all the paperwork we received from Nationstar ( i.e., interest statement for tax purchases ) has the corrected address. We also received a notice of a change of address from Nationstar. How do we get Nationstar to cooperate with the bank that is trying to refinance our loan? As you can see from the attachments Nationstar acknowledges our address is - - - -, - -, MO -. The original paperwork that - had was - - - -, - -, MO -. This address does not exist.
Nationstar Mortgage customer in Illinois
Apr 15, 2015
* Source: CFPB Complaint Database
Nationstar Mortgage response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.nationstarmtg.com/ |
Phone | 888-480-2432 |
[email protected] | |
Address | PO Box 619098 Dallas TX 75261 |
Nationstar Mortgage | |
Nationstar Mortgage |
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