TD Bank Mortgage Complaint

TD Bank Mortgage department,

Home equity loan or line of credit Settlement process and costs Massachusetts

We are in the process of trying to refinance our - mortgage on our home and in order to complete the refinance we need a subordination agreement from TD Bank stating that they agree to be the - mortgage holder, which they are presently. TD Bank is giving - excuse after another as to why they ca n't honor our request at this time. First they said our loan was not current and it was, next they said another bank has a lien, which they do not, and now they are naming another bank as a lien holder and they are not. We are asking them to change nothing and agree to what they already agreed to - years ago when we took out an equity loan with them. They are being difficult and unreasonable while the clock is ticking and we may lose out on a reduction of our interest rate and loan payment with a loan that has nothing to do with them. This is the - time in the last - years they have blocked our efforts to refinance a loan with another lender.