Citibank Credit Card Complaint

Application processing delay

Citibank Credit card department,

Application processing delay California

Citibank sent me offers weekly for months, including - in one day. I finally applied for their card only to be told to call in. I did and they started asking all sorts of extremely personal information. Not trusting the questions I asked why they needed the info since it was all in my credit report. I was not given a reasonable answer so they said they would get me an answer in a week. I said that was just fine. I then received a letter asking for bank statements, phone bills, etc. This seems really sketchy to me. I called and was given the run around again. I have excellent credit and am very easy to find so I ca n't imagine it was an issue of credit worthiness or security. I told them to cancel the application and remove me from all offer lists. I also asked to have a supervisor call me. We will see if that happens.

Citibank customer in California
Apr 07, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Consumer disputes how Citibank handled their complaint

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20111/20123/20124/20125/20126/20128/201210/201211/20121/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20144/20145/20146/201412/20141/20152/20154/20155/20156/201511/20155/20168/20169/20164/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankApplication processing delay52.5%11.5%23.0%3.3%8.2%1.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication processing delay0.3%11.2%7.1%2.5%1.5%5.8%71.1%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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