Nationstar Mortgage Debt Collection Complaint

Mortgage Communication tactics threatened to take legal action

Nationstar Mortgage Debt collection department,

Mortgage Communication tactics Threatened to take legal action New Jersey

On - - - received an e-mail from - - - from Nationstar Mortgage stating they needed an updated award letter for my - payments so they could complete my request for a modification.. I sent the document back by e-mail on the - of -. On the - - at - I received a call from Nationstar stating that request for modification had been denied on the - and that my house was in active forclosure but a sale date had not been set yet. I could avoid it by sending them $62000.00. Today at -I received another call stating the same thing except the caller wanted $54000.00. This caller told me she was calling from the - 's, no wonder we can never get ahold of our dedicated loan specialist. Since I was still engaged in my request for a modification on the - of -, How could they have gone through all the legal requirements in two days to have my house in active forclosure status, and be scheduling a sale? I believe that this an abusive tactic from Nationstar in violation The New Jersey Fair Debt Collection Act bill # S410 and the federal Fair Debt Collection Practices Act Pub L.95-109. I believe that this is an ongoing practice of this company and since they record all their phone calls they should be able to supply you with a transcript of these calls. This company should be investigated into their business practices and be made to be held accountable. I am in the process of contacting an attorney to initiate civil action against this company.

Nationstar Mortgage customer in New Jersey
Apr 07, 2015

* Source: CFPB Complaint Database

Nationstar Mortgage response to complaint:
Closed with explanation

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Contact Nationstar Mortgage

https://www.nationstarmtg.com/
888-480-2432
[email protected]
PO Box 619098
Dallas TX 75261
Nationstar Mortgage
Nationstar Mortgage

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