Toyota Motor Credit Corporation Consumer Loan Complaint

Toyota Motor Credit Corporation Consumer loan department,

Vehicle lease Problems when you are unable to pay Pennsylvania

My vehicle was repossessed in - of -/-/- due to alleged default. I had lost my job in - of -/-/- and had called Toyota Financial Services to advise them that I would be late on my payments. They said that a late fee would be assessed and that - I missed 3 months of payments my car would be filed for repossession. I had missed my payments in -, - and - but had paid in -. I called Toyota in - and explained that I would be able to continue payments as I was re-hired by my previous employer. I knew that I was already 3 months behind but the agent told me that it would be fine to continue paying as long as I caught up by - -. I called them again on - - and advised that I would be paying ALL of my past due balance within the week and that I may not be able to pay by - -. The agent told me that they would notate the account so that I would be given a chance to get the payments in. I went to log into my account on the -


redemption department '' but he said there was nothing stated on the account that I had ever called and spoken to somebody. He said the only notes reflected that they had called me repeatedly but that I never answered. Admittedly, a number called me multiple times per day everyday. Whenever I answered, it was dead air so I hung up. I do n't have time to sit on the phone for 5 minutes waiting for somebody to answer the phone when they are the - who called me -. Either way, - times I spoke to the agents in the Financial Department, I was assured that I could get my payments in and I was never once told that my account was up for repossession. I received letters from Toyota in the mail but I did n't think to open them as I had already spoken with them on the phone and thought everything was in order. I understand that I am held to a standard to ensure I pay my due balances. However, as I stated above, I talked to their Financial Department multiple times and was told that they would accept my payments. When I went to make the payments, even before the date they told me they would accept it until, I was unable to and came to find out they repossessed my car anyways. *I am submitting this on my boyfriends laptop. All of my account paperwork and information is at my apartment on another computer.